Healthcare Leadership Certificate Instructors

Michael Chang MD FACS currently serves as Professor of Surgery and as the System Chief Medical Officer/Associate Vice President for Health Affairs at USA Health in Mobile, Alabama.
He is heavily involved in surgical quality and safety at the national level, serving as a thought leader and site visitor for the Quality Verification Program at the American College of Surgeons, and as a site visitor for the Emergency General Surgery Program. Prior to this, he served as the Chair of the Quality Pillar for the Committee on Trauma at the ACS from 2016-2022, and as a State Chair, Region Chief, and site visitor for the COT.
Dr. Chang received his surgical training at the University of Alabama at Birmingham and completed a two-year fellowship in trauma and surgical critical care at Vanderbilt University in 1994. He joined the faculty at the Wake Forest School of Medicine in 1994 as a trauma and burn surgeon, and served in several leadership roles over the subsequent 24 years there, including Trauma Medical Director, Burn Director, Executive Director of the Acute Care Surgery Service Line, Acute Care Surgery Fellowship Director, System Chief Quality Officer, and Chief Medical Officer at Wake Forest Baptist Medical Center.

Dr. Jessica Franks serves as the Director of Graduate Programs at the Mitchell College of Business, University of South Alabama, where she provides strategic and operational oversight of the MBA, MAcc, and PhD programs. With a Juris Doctor degree from The University of Alabama School of Law, she brings extensive experience in academic administration, student success, and program development. Dr. Franks also serves as the primary academic advisor, guiding graduate students through every stage of their academic journey. In addition to her leadership role,  Dr. Jessica Franks also teaches courses in Business Law, including Legal Environment of Business,  Business Law II, and Employment Law at the Mitchell College of Business. Her legal expertise enhances her ability to engage students in critical discussions on commercial law, contracts, and the regulatory environment, providing practical insights that bridge theory and real-world application. Dr. Franks is dedicated to fostering a deep understanding of legal principles in business, preparing students for leadership roles in a complex global marketplace.

 

William B. Grete joined the USA Health team in 2020 as USA Health’s senior in-house legal counsel executive. As the Chief Legal Counsel he is responsible for all legal affairs and contracting for the Health System and all of its related entities.

Before joining USA Health, Bill was with Brunini, Grantham, Grower and Hewes, PLLC, where he was a partner. Brunini is one of Mississippi’s largest and most respected law firms. In that role, Bill led Brunini’s healthcare practice, focusing on healthcare systems, hospitals, insurers and physician’s groups. His work on behalf of clients included the development and implementation of hospital/physician arrangements, mergers and acquisitions, healthcare regulatory compliance, health system governance, and related legal issues involving the operation of healthcare providers.

Bill also spent 18 years with Mississippi Baptist Health System, Inc., in Jackson, as Vice President and General Counsel. During the final six years of his tenure, he also served as vice president for regional network development, overseeing the development of Baptist’s network of rural hospitals and health clinics.

He is an accomplished legal healthcare executive and practicing attorney with over 30 years of experience as a trusted advisor and chief legal counsel to hospital & health system governing boards, executive teams, physician practice management companies, physician leaders, and physician practice groups.
He received his J.D from Cumberland School of Law in Birmingham and LLM in Taxation from Georgetown University Law Center. He was a former law clerk for Judge B. John Williams of the United States Tax Court.

 

Mr. James Hunt has over 35 years of experience working with both for-profit and non-profit organizations, fostering a passion for understanding group dynamics, building effective teams, and guiding others towards leadership success. With a strong commitment to education, James returned to academia to share expertise, conduct research, and mentor students at the post-secondary level. He is currently a Senior Instructor in the Management Department in USA's Mitchell College of Business. 

As a social entrepreneur, Mr. Hunt thrives on bringing people together to achieve meaningful, impactful work. He has helped create several new student organizations and clubs here at South and currently advises three. Helping students find their path to academic and professional success is a particularly rewarding part of this journey.

In addition to being an educator, James is a social scientist and researcher, particularly interested in how emerging technologies are reshaping personal and organizational landscapes. Mr. Hunt advises leaders on fostering healthy organizations, especially during times of change, and is currently exploring how small and medium-sized enterprises leverage new technologies to build customer relationships.

As a researcher in business and social ethics, James is also examining the role of large language models in transforming organizational structures and the ways in which forward-thinking individuals can harness these tools for leadership development.

Specializing in business ethics, leadership training, management development, team building, social entrepreneurship, business communication, and health communication, Mr. Hunt brings a wealth of expertise to the Healthcare Leadership Certification Program, empowering leaders to navigate the complexities of today's evolving professional environments.

Dr. Jeanne Maes is a Professor of Management in the USA Mitchell College of Business, and also serves as the University of South Alabama Ombudsperson. She specializes in organizational communication, negotiation, and alternative dispute resolution. A consultant, certified coach, facilitator, mediator, and executive trainer, she has worked with clients throughout the U.S. and internationally.

In addition to her numerous publications, she has served in key leadership roles for the prestigious Organization Development Journal and on editorial boards for 2 other journals. From 2011-2016, she served as President of the International Society for Organization Development and Change (ISODC); she was awarded the Organization Development Institute’s Consultant of the Year award in 2010; she is a certified coach. She sits on the Board for the O.D. Institute, Ghana. In addition, she is a mediator and arbitrator and is listed on the Alabama State Court Mediator Roster.

A physician by training, Binata has led the development and delivery of human capital programs throughout her career spanning different sectors of the healthcare industry, countries,and diverse groups of learners ranging from fresh graduates to seasoned executives. Her work is anchored in enabling sustainable actualization of individuals in their leadership journey. She spearheaded the design and development of the Healthcare Leadership Certificate program.

Binata's teaching is informed by her experience being a leader in non-academic and academic world. Rooted in the belief that awareness of and the ability to be with one's emotions are critical when leading, she brings that 'consciousness' to her teaching and to help individuals lead their professional and personal life with choice.

She is a certified leadership coach, Points of You expert coach, Integral Unfoldment coach, Kolb’s Experiential Learning Profile (KELP) administrator, EQi 2.0 administrator.

Andrea Rosler is USA Health’s chief human resources officer.

Rosler came to USA Health from Huntsville Hospital Health System, where she had been vice president for human resources since 1994. Huntsville Hospital is the state’s second largest health system, with 15,000 employees. Rosler joined Huntsville Hospital as an administrative resident in 1991. She moved into her current role after three years as the administrative director for patient care services.

She has extensive experience in staff and leadership development within the healthcare setting. Rosler established the Huntsville Hospital Corporate University, which is the framework for orientation, leadership and clinical development, continuing medical education, several clinical certification programs and more. She led human resource integration efforts during the growth of the Huntsville Hospital health system, including incorporating new physician practices and facilities.

Rosler earned a bachelor of science degree in business administration from Millsaps College in Jackson, Miss., before earning a master’s degree in business administration and a master’s degree in hospital administration from the University of Alabama at Birmingham. She also is a Senior Professional in Human Resources (SPHR), which is the senior-most human resources certification for those who have also demonstrated a strategic mastery of the HR body of knowledge.

 

Shannon Scaturro, M.S.H.A., M.S.N., CRNA, FACHE, is chief operating officer for USA Health and assistant vice president for medical affairs.

Scaturro works with USA Health Chief Executive Officer Owen Bailey, M.S.H.A., FACHE, to plan and develop strategic initiatives and operational performance that support USA Health’s mission, vision and values. He oversees all acute-care facilities, the Freestanding Emergency Department and Imaging Center in Mobile, the upcoming Baldwin County Ambulatory Surgery Center, rural sites of care, and works closely with the senior leadership team in developing physician strategy.

Scaturro most recently served as administrator of USA Health University Hospital and assistant vice president for medical affairs. Before joining USA Health in January 2022, Scaturro was vice president of operations at Ascension St. Vincent’s Birmingham for more than five years, and prior to that role, he was vice president of operations and surgical services at Ascension Providence in Mobile. He has spent much of his 25-year healthcare career in leadership roles, as well as serving as a strong clinical leader as a certified registered nurse anesthetist (CRNA) in the Mobile area.

Scaturro earned a Bachelor of Science in Nursing from the University of South Alabama and a Master of Science in Nursing with a concentration in nurse anesthesia from the University of Tennessee. He later received a Master of Science in Healthcare Administration from the University of Alabama at Birmingham.

In addition to being a Fellow of the American College of Healthcare Executives, Scaturro serves on the Southwest Alabama Regional Council for the Alabama Hospital Association as secretary/treasurer, Statewide Trauma and Health System Advisory Council, and board member of the USA Health Baldwin County Ambulatory Surgery Center.

Benny Stover is chief financial officer at USA Health.

In his role, Stover is responsible for coordinating all departments within the health system’s finance division.

A certified public accountant with more than two decades of hospital administration experience, Stover previously served as chief financial officer for Mercy Health Jefferson in Crystal City, Mo., a member of St. Louis-based Mercy Health. In that role, Stover served on a team that led strategies to develop healthcare service lines. Among his responsibilities were leading initiatives involving clinical benchmarks, staff education and performance, cost savings and revenue enhancements.

While at Mercy Health, Stover also played a key role in the design and execution of construction projects that expanded cardiology, operating rooms, and hospital and clinic space. He also was instrumental in developing new services lines in geriatric psychiatry, pain management and sports medicine.

Stover has served on the boards of the Mercy Health Foundation, Dialysis Centers of Northwest Arkansas, YMCA and the Bentonville / Bella Vista Chamber of Commerce.

Prior to his role at Mercy Health, Stover was senior manager of healthcare services at Arnett & Foster in Charleston, W.Va., a regional accounting and consulting firm. He also served as hospital chief financial officer at Essent Healthcare in Nashville and at Health Management Associates in Naples, Fla.

Stover earned a bachelor of science degree in business administration from West Virginia University and an MBA from John Brown University.

 

Christina L. Wassenaar is an Associate Professor of Management at the Mitchell College of Business, University of South Alabama, where she also serves as the current Faculty Senate President and Faculty Director for the MBA/EMBA programs. She earned her PhD and MBA from the Drucker School at Claremont Graduate University and her BSc in Agricultural Business Management from California State Polytechnic University, Pomona.

An award-winning international management consultant, Dr. Wassenaar specializes in leadership development, corporate strategy, and educational planning. Her extensive teaching experience spans undergraduate, graduate, and executive levels, both in the US and internationally. She also served for five years as the Academic Director for the Drucker School of Management at Claremont Graduate University. Before transitioning to academia and consulting, Dr. Wassenaar accumulated eleven years of experience in research, marketing, and development with leading companies such as Johnson & Johnson, MGM, ACNielsen, and Verizon.

Dr. Wassenaar has recently completed her award with the US Fulbright Scholars program, focusing on accreditation projects for several universities, the development of a cybersecurity center as well as qualitative research on the role of leaders and organizations in peace creation in North Macedonia.

Her current research interests include shared leadership theory, corporate social responsibility (with a focus on irresponsibility), the role of leaders in peace creation, and corruption. Dr. Wassenaar is dedicated to advancing understanding and practice in these areas through her innovative research and teaching.

 

Distinguished Professor of Marketing, Mitchell College of Business, University of South Alabama. Previously, he served as Dean at both the University of South Alabama and the University of Southern Mississippi. Additionally, over a 25-year period, he was Chair, Department of Marketing at both institutions.   

He has been active in the Society for Marketing Advances (SMA) since 1980, serving as President (2001-02 and 2016-17). He is also active in the Institute for Supply Management and the Academy of Marketing Science.

Williams has conducted over 350 presentations and seminars for supply management and marketing professionals and academicians in the U.S., Europe, South Africa, India, China, New Zealand, and Peru. He has taught at Aarhus University in Denmark (2023, 2024). He has published in various academic and professional journals in marketing and supply management, including Industrial Marketing Management, Journal of Marketing Theory and Practice, International Journal of Bank Marketing, Decision Sciences, and Journal of Macromarketing.  He is past Editor of the Journal of Supply Chain Management.

Williams earned a BS degree at the University of Southern Mississippi, MA degree from the University of Alabama, and the Ph.D. from the University of Arkansas.

Dr. Jennifer C. Zoghby serves as Assistant Professor of Management at the Mitchell College of Business. She teaches a variety of business courses, and her research interests center on organizational change. She has led several training seminars for local and regional groups, including entrepreneurs, health care executives and the Bedsole Scholars. 

A native of Mobile, Dr. Zoghby grew up surrounded by her parents, three sisters and a large, Lebanese family. Her entrepreneurial family prized storytelling as an art form, and she continued this tradition as an award-winning newspaper reporter for The Mobile Press-Register and the Charlotte Business Journal in North Carolina. 

In 2003, Dr. Zoghby began her career in public relations as an assistant director at the University of South Alabama, and she joined the Mobile Chapter of the Public Relations Council of Alabama. Over the next 10 years, she earned increased responsibility on campus and, from 2013, at USA’s Health system. In 2015, she received her Accreditation in Public Relations, and in 2017 she served as President of PRCA Mobile. She and her team won 20-plus industry honors over the years, and she was named the top public relations practitioner in the state in 2019. Dr. Zoghby served as spokesperson for the Mayor of the City of Mobile at the start of the COVID-19 pandemic.

She holds her undergraduate degree in English and Political Science from The Catholic University of America in Washington, D.C. She earned a Master’s in Public Administration and Ph.D. in Marketing from the University of South Alabama. 

Her hobbies include gardening, college football and shopping at second-hand stores.